FAQ

How can I contact Street Machinery?

You can email us at info@streetmachinery.com, our customer service team will be happy to answer any questions or help with any problems you may have. 

 

Do you ship worldwide?
Yes

 

Where do you ship from?

Street Machinery 

25030 Lakeland Blvd.

Euclid OH 44132

 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied, however your order can be returned for a full refund after it is received.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

When will my order be processed?

Orders will be processed within 1-2 business days from the order date and shipped within 24 hours of processing.

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday.  Please note that we DO NOT process or ship orders on the on weekends.

 

How do I return an item?

Please contact us at info@streetmachinery DO NOT return an item without contacting us FIRST.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us at info@streetmachinery.

Include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

When will I receive a refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.